EU Compliance & Legal
PitchUp complies with all EU regulations including GDPR, PSD2, Consumer Rights Directive, and VAT requirements.
GDPR Compliance
Data Controller: Pitchup - football
Data Protection: All personal data is encrypted and stored securely within the EU.
Your Rights:
- Right to access your data
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to data portability
- Right to object to processing
Contact: info@pitchup-app.com for data protection inquiries
Payment Security (PSD2)
Strong Customer Authentication (SCA): All payments require 3D Secure authentication.
Payment Processor: Stripe (PCI DSS Level 1 certified)
Accepted Methods: Apple Pay, Google Pay, Credit/Debit Cards
Transaction Security: End-to-end encryption for all payment data
Your payment information is never stored on our servers.
Consumer Rights (EU 2011/83/EU)
Right to Information: Full price transparency including all fees.
Refund Policy:
- Full refund if match is cancelled by host
- Full refund up to 24 hours before match start
- 50% refund between 24-6 hours before start
- No refund within 6 hours of match start
Invoice: VAT invoice automatically sent after payment.
Cookie Policy
Essential Cookies: Required for authentication and booking functionality.
Analytics Cookies: Used to improve user experience (opt-in).
Third-party Cookies: Stripe for payment processing.
You can manage cookie preferences in your browser settings.
VAT Compliance
Tax Rate: 27% Hungarian VAT included in all prices.
Invoicing: Automatic VAT invoice sent to your email after each payment.
Platform Commission: 15% commission charged to hosts.
Contact & Support
Pitchup - football
Email: info@pitchup-app.com
Phone: +36 70 578 5105
Business Hours: Mon-Fri 9:00-17:00 CET