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Frequently asked questions
Booking, payments, refunds, hosting and your account. Can't find your answer? Email info@pitchup-app.com.
Booking & payments
Open the PitchUp app, filter by day and format (5v5, 6v6 or 11v11) and tap a match to see the venue, price, host and who has already joined. Then tap Reserve my spot.
Right now you book in the app and pay the host in cash at the venue. Card payments are coming soon.
A wallet in your PitchUp account, coming soon. Top it up once in the app and pay for each game in a single tap, with no cash on the day.
Each host sets the price per player. You always see it in forints on the match page before you book.
Full games have a waitlist. If a player cancels, the next player on the waitlist can take the spot.
Cancellations & refunds
Yes, from My bookings in the app. Your refund depends on how much notice you give before kick-off: 24 hours or more gets a full refund, 6 to 24 hours gets 50%, and less than 6 hours gets no refund.
Read the refund policy →You get a full refund.
The refund starts when the booking is cancelled. How long it takes to reach your account depends on your bank. You can follow its status on your booking.
Playing
Yes. Games are mixed level, and every match shows the format and who is playing, so you can pick one that suits you.
Boots for the surface (turf or grass), shin pads, water, and a light and a dark top in case there are no bibs.
Read the first-game guide →At venues across Budapest, on turf and grass. Switch to the map in the app to see what’s close to you.
After each match, players vote for the MVP. Your rating moves with your games, goals and MVP votes, and your player card upgrades through four tiers: Bronze (under 60), Neon (60–74), Gold (75–89) and Legend (90+).
See the player cards →Hosting
Anyone with a PitchUp account can apply. Tell us where you want to host and how to reach you, and we reply within 24 to 48 hours.
How to become a host →A host panel to post matches on your own schedule and manage players, check-ins and match details in one place. Hosts are rated by players and earn badges as they build a reputation.
Account & safety
Use the report menu on the post or on the player’s profile. Moderators aim to review reports within 24 hours. You can also block a player from Profile → Safety.
Go to Account & privacy in the app. Cancel any upcoming bookings first and let refunds finish. Your account and personal data are deleted when you confirm, and we email you a confirmation.
Email info@pitchup-app.com or send us a message through the contact form.
Go to contact →